- Repairs and repair bookings.
All bookings incur a mandatory inspection fee of £15. This is applicable to both online and in-store bookings.
Devices that are diagnosed as non-repairable or not cost effective for repair, will be disposed of if abandoned for over 7 days at our sole discretion. Any phones abandoned over 60 days without prior arrangements will be disposed of at our discretion. Any working uncollected repairs beyond 30 days will be charged a storage fee of £5 a week for a maximum 8 weeks before being auctioned to recover the costs of monies owed. It is the customers responsibility to verify that we have the correct contact information on file.
Soldering repairs are not risk free. Thermal shock and board warping is a risk factor and is unpreventable even with the correct safety measures in place. We preheat and monitor the board temperature during the repair to lessen this risk. We are not held responsible for any damages which may occur during the repair process. This again is a practical repair attempt, not a manufactured equivalent.
Timescales – usually repairs are done within the same day or a couple days when a component is not in stock. However, there are cases when repairs do take much more time than initially thought. We will always try our best to have any repair completed, or a solution within 28 business days.
Please be advised that while nothing will be done by our technicians to purposely cause loss of data and files from your device. We highly recommend you have a back up of all of your important files before leaving it with us for repair – your data is your own, sole responsibility.
- Post and collections.
On free post options we will send your parcel via Royal Mail 2nd class for package values of £20, there after a recorded service will be required for items valued up-to £50 – and Special Delivery for items beyond that threshold. These options will be charged at the standard rate for the parcel size and weight.
Repairs booked online must be sent to us via Royal Mail Special Delivery to ensure enough insurance covers the contents of the parcel. It is your responsibility to adhere to Royal Mails guidelines when posting packages to us. We no longer offer a courier service for collections unless a special arrangement has been agreed.
We can offer local collections and drop off services for an additional £25 within a 10 miles radius of the shop. Due to the nature of our repairs and safety equipment required, we cannot offer onsite maintenance.
- Returns (RMA).
In order for us to process returns more efficiently we require an RMA form to be completed. You can find the form on the RMA section of this website. We offer a money back guarantee for items purchased within 30 days which have not been used and still in the original packaging. For used items which work and are in a new condition we offer a restocking fee of 30% within the 30 day time period. Beyond then we will only exchange faulty items which meet the criteria set within our warranty terms.
- Lifetime warranty.
Our lifetime warranty covers hardware within our repairs, and repair parts. This excludes physical damage, misuse, ware-and-tare, tampering, removal of any warranty seals and any consumable parts i.e batteries. Lifetime warranty is only subject to availability, and does not cover any labour costs beyond 30 days. All warranty repairs are subject to inspection and approval by our technicians. We do not accept responsibility for direct or indirect losses incurred as a result of a reasonable warranty issue. It is the customers sole responsibility to have an up-to-date backup.
By purchasing goods or services, either within our store, online or telephone, you accept the terms and condition set out here.