42 Sea View Road, Colwyn Bay, LL29 8DG.

Opening Hours

Mon-Saturday: 10:00–16:30

Call Us

01492 817 112

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Terms and Conditions

Terms and Conditions Agreement for A4Service

By booking a service with A4Service, you, the customer, acknowledge and agree to the following terms and conditions, which are designed to ensure clear understanding of the service level agreement you are entering into and to ensure compliance with the Computer Misuse Act.

  • Data Loss Liability: A4Service shall not be held liable for any loss of data resulting from the service provided. Customers are strongly encouraged to back up all data prior to availing services.

  • Service Timeframe: The duration required to diagnose and/or repair your device may vary, and while A4Service will provide an estimated timeframe, this is based on an initial assessment and not a guaranteed timeline for completion.
  • Diagnostics Fee: All repair services require a diagnostics fee of £30 (including VAT), which covers the time and materials used to assess the issue with your device. This fee is non-refundable but will be deducted from the final bill should you decide to proceed with the recommended repair services. If the identified fault is rectified during the diagnostic phase, the diagnostics fee will contribute towards the total cost of the repair. Full payment is required prior to the commencement of any repair work.
  • Mail-In/Out Service Liability: A4Service will not be liable for any losses or damages incurred during the mail-in or mail-out service process. You acknowledge and accept the risks associated with using postal services, especially for items containing glass screens, which are not covered by courier insurance.
  • Abandonment Policy: Devices left with A4Service for more than 30 days post-repair completion, without prior arrangement, will be considered abandoned. A4Service reserves the right to recycle, dispose of, or sell such devices to recover repair costs.
  • Software Reinstallation: Post-repair, if your device’s operating system is reinstalled, it may not include previously installed software (e.g., Microsoft Office, antivirus software). You are responsible for providing original installation media if reinstallation of such software is required.
  • Risk of Damage: While A4Service takes utmost care to prevent any damage during diagnosis or repair, in the rare event that additional damages occur, you agree to bear the costs for any necessary further repairs.
  • Acceptance of Terms: Work will only commence upon your agreement to these terms and conditions as well as those detailed on the A4Service website.

By proceeding with A4Service’s services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Your booking and subsequent service engagement with A4Service signify your acceptance of this agreement.

Refund Policy for A4Service

Products:

  • Refund Eligibility: A4Service offers refunds for products only in cases where the product is found to be faulty. We take pride in providing quality products, thoroughly inspected and tested to meet your expectations. Should you encounter any faults with a product purchased from us, please contact us immediately to arrange for a refund or exchange.
  • Faulty Products: If you identify a fault in a product purchased from A4Service within 30 days, you are entitled to a refund or an exchange after we verify the fault. This is in line with your statutory rights under UK consumer law.
  • Proof of Purchase: To facilitate a refund or exchange, please retain and provide your receipt or any proof of purchase when you contact us.

Services:

  • Diagnostics Fee: A diagnostics fee of £30 applies to all repair services, which is non-refundable. This fee covers the initial assessment, our technicians’ time, and the materials used to diagnose the issue with your device.
  • Service Quote: After diagnosing the issue, we will provide an estimate or quote for the necessary repair service. If you agree to proceed with the repair, the £30 diagnostics fee will be deducted from the final service bill.
  • Cancellation After Diagnosis: If you decide not to proceed with the proposed repair service after the diagnostic phase, please note that the diagnostics fee is non-refundable, as it covers the assessment service already provided.
  • Service Satisfaction: If you are not satisfied with the repair service, please contact A4Service within 30 days of service completion. We will address your concerns and provide a re-service or refund if a service fault is identified.

Warranty:

  • A4Service provides a 12-month warranty on all sales and repairs, ensuring that you receive lasting value from our services and products.
  • The warranty does not cover physical damage, natural wear and tear, or consumable products designed to deteriorate over time.
  • Warranty claims are subject to evaluation by A4Service, and it is at our sole discretion to determine the validity of such claims.

General Terms:

  • Requesting Refunds: Please make any refund or exchange requests within the specified time frames.
  • Refund Method: Refunds will be issued using the original payment method unless another method is agreed upon.
  • Legal Compliance: Our refund policy is in accordance with the UK Consumer Rights Act 2015.

A4Service values your business and trust. For any inquiries or to request a refund or exchange, please reach out to our customer service team.