lifetime warranty details Lifetime Warranty

On all computer & phone repairs

delivery details Delivery in the UK from £3.95

European services available

contact details 01492 817 112

Customer support & sales

opening hours Mon - Friday, 10am - 5pm

Weekends by appointment

To get SRO, power on phone and type
*#837# or *#3228# then search name
that starts with “X” letter in the list.
Example: XG55NBG3

The PRD (Product Code) can be located on the label under the phone battery :

PRD Number for Phone Unlock Code

You can get the serial number by tapping on Settings > General > About and scrolling down alongside other info like model, IMEI, and baseband firmware version.

If the device is connected to a computer you can also look under the “Summary” tab of iTunes to find the serial number.

It look like this :

To find your Provider ID, look at the sticker located under the battery.
The Provider ID must be exactly 13 chars long.


To find your IMEI (serial number), type *#06# on the phone keyboard.
Please enter the 15 digits, without any other character.

You can also find the IMEI on the sticker located under the battery, and on the original box :

IMEI for Phone Unlock Code

However, we suggest you use the *#06# method in case the phone has been repacked.

A4Service iOS experts