42 Sea View Road, Colwyn Bay, LL29 8DG.

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Mon-Friday: 10:00–16:30 Saturday: CLOSED

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01492 817 112

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Mon-Friday: 10:00–16:30 Saturday: CLOSED
01492 817 112


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General Questions

How do I find my phones IMEI number?The IMEI number is the International Mobile Equipment Identifier, this is a 15 digit number that uniquely identifies your phone. You simply enter *#06# (star-hash-zero-six-hash) into your phones key pad and then a 15 digit number will be displayed on the screen. You can also find your phones IMEI number on a label on the back of your phone, underneath the battery. The unlock code will be generated from the IMEI number so it is very important you provide us with the correct IMEI number. If we do not have the correct IMEI number then we cannot generate the correct unlock code.How do you unlock my phone?You provide us with easy to find details of your phone e.g. the type, the IMEI number, country and the network that supplied the phone. This information is then used to provide an unlock code to unlock your phone. You simply follow the instructions we provide, and the phone will be unlocked. That’s how easy it is to get an official iPhone factory unlock, or any-other mobile brand!Will the unlock codes damage my phone?The simple answer, no. Removing network restriction by marking the IMEI as unlocked in Apples database, or by generating a unique unlock code is the only safe way. These are the same methods your network provider would use.How will I know if my phone is locked?The simplest way to find if your phone is locked to a network is by placing a different SIM card in the phone and turning it on. For instance, if you know the phone is working with O2, try using a SIM which doesn’t share the same network like Vodafone or T-mobile. Test for reception, if you get an error message like “SIM not valid”, “Phone Restricted”, “SIM not accepted” then your phone is most likely locked. For iPhone’s and iPad’s, you can use our ‘iPhone network finder’.What are the advantages of unlocking my phone?The main advantage of unlocking your device is the freedom to choose which network provider to use! With many network providers often changing call packages, it’s best to have the freedom to change to whomever is offering the deal which suits you the most! Another huge advantage of been able to select which network provider to use is when travelling. Often data roaming charges are expensive beyond belief! Sometimes costing as much as your holiday! Having your official iPhone unlock will give you the freedom to use a local network with decreased charges.What is mobile phone unlocking?Our official iPhone factory unlock service marks your IMEI in Apples white-list database as unlocked, using the same method your network provider would use. There is a timescale associated with this service, so be sure to check the ETA on each unlock solution. We also provide unlock codes for other mobile brands which don’t use a database to unlock. These codes are generally generated instantly and emailed to you once payment is received.How do I purchase and unlock my iPhone?The following video gives you a run through of the whole process from start to finish. (Our old webpage layout, same idea 🙂

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Live ChatChat directly with one of our geniuses for immediate answers to your questions.Email UsReach us by email any time! We’ll do our best to respond as quickly as possible.Call us 24X7Call us directly for additional help. (+44) 01492535097.


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